Privacy Policy

A2B Logistic Group Ltd

Registered in England & Wales

Company Number: [17049787]

Registered Office: [24 Fenner Square London SW11 2HQ England]

Email: a2btransitservices@gmail.com

Website: www.a2btransitservices.com

We are the Data Controller of your personal data.

Identity Data

• First and last name
• Date of birth (if required for services)
• Photo or video footage (for testimonials or marketing, with consent)

Contact Data

• Email address
• Phone number
• Pickup and delivery addresses

Financial Data

• Payment card details (processed securely via third-party payment providers)
• Bank details (where applicable for refunds)

Booking Data

• Inventory information
• Property details (floor, lift access, parking availability)
• Date and time slot selection

Technical Data

• IP address
• Browser type
• Device type
• Cookies and usage data

Communication Data

• Call recordings
• WhatsApp/SMS messages
• Email correspondence

We do not collect special category data (race, religion, health information, etc.).

We collect data through:

• Website forms
• Quote requests
• Booking system
• Telephone calls
• WhatsApp messages
• Social media enquiries
• Automated technologies (cookies & analytics)

We only process your data where lawful to do so.

We may send you marketing emails about similar services. You can opt out at any time by:

• Clicking "Unsubscribe" in emails
• Emailing a2btransitservices@gmail.com"
• Replying STOP to SMS

We do not sell your data.

We may record calls for quality monitoring, training, dispute resolution, and fraud prevention.

Recordings are securely stored and retained for up to 12 months.

You may request a copy by contacting us.

We may share data with:

• Payment processors (e.g. Stripe, SumUp)
• Insurance providers
• IT hosting providers
• Subcontracted removal teams (only necessary details)
• Legal or regulatory authorities if required

All third parties are contractually required to protect your data.

We may use automated systems or AI tools to assist with customer support, process bookings, and respond to enquiries. No sensitive data is processed through these systems.

You may request to speak with a human at any time.

We use cookies to improve website performance, analyse traffic, and measure advertising effectiveness.

You can disable cookies via your browser settings.

• Booking records: up to 6 years (for tax/legal purposes)
• Marketing data: until you opt out
• Call recordings: 12 months
• Website analytics: anonymised where possible

We implement appropriate technical and organisational measures including:

• Secure hosting
• Encrypted payment processing
• Restricted staff access
• Password-protected systems

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent
• Complain to the ICO

You can exercise your rights by emailing: a2btransitservices@gmail.com

If you are unhappy with how we handle your data, you may contact:

Information Commissioner's Office (ICO)

We may update this Privacy Policy periodically. The updated version will always be published on our website with a revised date.